A clear path forward.
Help with your mazes, collection, coins, and purchases.
Contact support
Email info@thoughtahead.com. Include your device model, iOS version, Prism Roll version, and a short description of what happened. For a puzzle issue, include the mode and level number.
Do not send your Apple Account password or full payment-card details. If you attach a screenshot, remove any personal information you do not want to share.
How do I play?
Swipe in one of four directions. Your ball rolls until it reaches a wall, painting the tiles it crosses. Paint every open tile to complete the maze. A swipe into a wall does not count as a move.
Which mode should I choose?
- Classic: play without a timer or move limit.
- Time Rush: paint every maze in a five-maze round before one shared countdown ends. The clock starts with your first valid move and pauses when the app is inactive or a menu, ad, or consent screen is open.
- Limited Moves: complete the maze within the displayed swipe allowance. You can retry for free.
Where is my progress saved?
Solo progress, coins, owned skins, daily rewards, and preferences are stored on this device. Each normal mode keeps its own place. Prism Roll does not provide its own cloud-save or account-transfer service. Deleting the app removes its local saves; offloading keeps its data. Device backups may include app data according to your Apple settings.
How do coins and daily rewards work?
Earn coins from new level completions, bonus tiles, daily rewards, and milestones. Spend them in Collection to unlock ball skins. Replaying a level or collecting a tile that already awarded coins does not award those coins again. Daily rewards follow the local calendar date; claim on consecutive days to grow the reward, up to 55 coins. After a missed day, the streak begins again.
Milestones advance to a new goal after each claim. For example, completing five levels unlocks the first Maze Explorer reward; claiming it changes the next target to 25 levels. Coin Collector counts coins picked up inside mazes, not purchases, videos, or claimed rewards.
How do I get more coins?
Tap the coin balance or choose Collection → Get coins to open the Coin Shop. When available, complete an optional video to earn 50 coins, or buy a pack of 1,000, 5,500, or 15,000 coins. The App Store supplies each pack's current local price and handles payment. Coin packs and videos depend on availability; you can also keep earning coins through gameplay.
If a purchase is awaiting approval, coins arrive after Apple approves it. If payment completes but the balance has not updated, reopen the Coin Shop so Prism Roll can finish delivering the purchase. Contact support if the problem continues.
Coin balances are saved on this device. Finished coin purchases cannot be restored after deleting the app or transferred to another device through Prism Roll. Apple manages billing and refund requests.
Why is a reward video unavailable?
Reward videos are optional and depend on ad availability, privacy choices, and connectivity. If no video is available, you can keep playing and retry later. A benefit is granted only when the advertising provider confirms that the selected video reward was earned.
What does No Ads remove?
When available in Settings, the one-time No Ads purchase removes advertisements between completed levels. Optional reward videos remain available when you choose to watch one. The App Store supplies the current price.
To restore an existing purchase, use the same Apple Account that bought it and choose Settings → Restore purchases. Restoring No Ads does not restore local coins or maze progress. Apple manages purchase billing and refund requests.
How do I change privacy or accessibility settings?
Open Settings to change sounds and haptics or enable direction buttons. Where Google provides ad-privacy options, Manage ad privacy appears there. Prism Roll also supports VoiceOver movement actions and the system Reduce Motion setting. The privacy policy explains local saves and connected services and is also available offline in the app's Settings.
For privacy questions or data requests, email privacy@thoughtahead.com.